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Danish Speaking Customer Advisor Slough

Slough, Berkshire

£20000 - £23000 per annum

Permanent

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DANISH SPEAKING

CUSTOMER SERVICE ADVISOR

UP TO £23,000 PER ANNUM

SLOUGH

SHIFT PATTERNS OPEN FROM 06:30 AM 20:30 PM 7 DAYS A WEEK

Brief Overview

An exciting opportunity has arisen for a Danish Speaking Customer Service Advisor to join my clients team based in Slough. My client are a leading international service provider who help to support many well known brands within the Automotive, Telecommunications, Retail and Beauty industries. This role is working on behalf of a well known Spanish International Retailer and will entail responding to Danish customers enquiries and queries in regards to their accounts, delivery, returns etc. My client are paying up to £23,000 per annum for this role and are keen to get somebody in ASAP to join their exciting team.

About the role

My client recognises that customer service is the mission of their staff they are talented individuals who can clearly communicate with callers and provide assistance that produces customer satisfaction. You will be representing a leading Spanish international fashion retailer whose global success has been driven by its creativity and close links with its customers.

Functions:

Part of a team delivering a first class, professional telephone inbound/outbound service to support and delight our customers Maintain an excellent knowledge of our products and services to understand customer needs Responsible for skilfully retaining customers through positive customer relationship building Take ownership of customers concerns and act as a primary contact Acting as a trusted intermediary between customer and departments to ensure customer satisfaction

Requirements:

Ability to demonstrate a true passion for talking to customers with the ability to engage with customers who expect a premium level of personalised service Excellent interpersonal, written, and oral communication skills Strong work ethic and selfstarter, able to effectively manage multiple priorities and adapt to change within a fastpaced business Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learnt during newhire training Excellent PC skills. Strong typing (min 40 wpm) and Internet navigation skills required. Ability to learn and navigate new software quickly Organisational and coordinating skills, the ability to work in a high volume, high pressure, deadlineoriented environment. Prepare complete and accurate work and update customer file Ability to work independently and as a contributing team member Listen attentively to customer needs and concerns; demonstrate empathy Fluency in both English and Danish Able to ask targeted questions, anticipate needs, and start fresh with every customer Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Flexible in working hours, in order to meet the needs of the organisation

In return you can expect:

Excellent on the job training and ongoing core skills development A salary increase of £750 after 12 months service 20 days annual leave per year plus the 8 days statutory bank holidays Life assurance Child care vouchers Access to pension scheme Opportunity to work additional overtime (when available) BUPA Free Eye Test Voucher

Working Hours

Our shift patterns vary however our offices are open 6:30am 8:30pm, 7 days a week. If you feel as though you have the passion and flair for this role, we would love to hear from you.

For more information on this role please contact me on ######### or email me at Jamie.Rogan @ manpower .co .uk

Danish Denmark MultiLingual Translator Language Linguist Interpretor BiLingual Customer Service Call Centre Contact Centre Inbound Outbound Advisor Admin

Posted 167 days ago

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