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Service Administrator

Braintree, Essex

£22000.00 - £25000.00 per annum

Permanent

We are looking for an experienced administrator / coordinator to join a highend, customer service driven Fire Alarm company with many blue chip clients throughout London. The ideal candidate would have good organisation skills and experience running an installation or service department.

Service Administrator Location: Witham, Essex Salary: Up to £25,000 + Company Benefits

Responsibilities:

  • Ensure all Service and/or support calls are processed correctly.
  • To assist and support the Service Engineers in effecting response, clear down and preventive operations.
  • To support and assist other Service office staff in ensuring the efficient processing of work and production of any and all necessary documentation and reports.
  • Interface with clients and respond accordingly as required, ensuring relationships and good customer service principles are applied. Including:
  • Accurately log all client Service requests/calls on the Service database and issue all relevant details to the correct Service Engineers within the prescribed timescales
  • Ensure all calls are cleared within their KPIs and all records updated, notifying the service manager of any issues or difficulties.
  • Arrangement and coordination of all plant, spare part and replacement equipment as required.
  • Monitor contracts and identify to service manager any issues, problems or trends likely to affect performance or impact upon contract performance criteria, KPIs and SLA.
  • Maintain and update PPM schedules as required and ensure work is completed within timeframe.
  • Arrange technical support for Service Engineers
  • Request service stock/spare parts and ensure replacement items, returns and faulty goods for repair, etc. are available and processed correctly
  • Work to all company and clients general codes of good working practice and procedures along with NSI directives, codes of practice and standards & Health and Safety.

Please apply with an up to date CV for consideration

Posted 9 days ago

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