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Customer Service Coordinator

Cambridgeshire

£15000 - £22000 per annum

Permanent

LMT1/569257

Customer Service Coordinator

Cambridgeshire

Up to £22,000

The Company:

We are currently searching for an experienced Customer Service Coordinator, for our client a highly successful housing developer that has experienced steady growth and has established themselves as a leading name in the Residential market. Their projects are all based in the Cambridgeshire region, making this a great opportunity for a Customer Service Coordinator in the area looking for a local opportunity. We are looking for a passionate Customer Service Coordinator with a strong track record in meeting targets.

Key Responsibilities:

  • You will be allocated responsibility of ensuring that customers receive a first class level of service on a set number of new home developments.
  • This will entail dealing with any concerns they may have upon moving in and 14 day call back stage and throughout the contractual warranty period.
  • You will need to address customer complaints and concerns with empathy and professionalism. You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
  • You will need to arrange for some issues to be inspected and then to place orders with various subcontract tradesmen to correct issues as part of your day to day role. You will be responsible to ensure these appointments are kept and are closed off our system once completed.
  • You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home.
  • You will need to liaise with internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
  • We ask customers for their views on the quality of service after moving in and this feedback will help us to measure your success.
  • The role will involve telephone contact, email and letter writing as part of your day to day tasks.

Experience and Qualifications:

  • Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential.
  • They key to success in this role is the ability to be highly organised so that you keep any promises to get back to customers within promised timeframes.
  • A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, subcontractors and internal colleagues will give you the best chance of delivering against your key performance indicators.
  • Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable.

Linsco is acting as an Employment Agency in relation to this vacancy.

Posted 15 days ago

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