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Quick Fix Analyst

Gateshead

16,000 - 19,000

Permanent

About the role: We are looking for a Quick Fix Analyst with some technical background and previous experience in providing technical support. The successful engineer will be responsible for investigating a wide range of technical issues.   Each candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.   Some of the technologies the candidate would be expected to deal with will include; Windows Desktop/Server, VMware, Microsoft Exchange, Office 365 and RDS environments. Some knowledge of VOIP systems, ideally Mitel, would be advantageous though not essential.​Requirements A highly motivated and conscientious individual, your main areas of responsibility will include:Incident managementResolve technical issuesSupport customers and provide a great level of customer serviceAnswer incoming calls for the business   Knowledge, Skills and Experience Required:   Essential A good level of technical skills is essential for this role, with a fundamental understanding of, Active Directory, Exchange/Office 365 Administration, Microsoft products, and Virtualisation.At least 1 year experience in ITGood understanding of general server, storage and networking technologiesExcellent communication skillsGood documentation skillsCustomer focussedAble to work well as part of a team and individuallyMaintain awareness of new and emerging technologiesDecision making - displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making processHighly motivated - sets and achieves challenging goalsQuality management - ability to look for ways to improve and promote Mitel)Strong troubleshooting ability   Qualifications: Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.   Location and Working Arrangements: The position offered is based out of Aspire’s Gateshead Head Office. However, you may, on occasion, be required to work at customer locations throughout the UK. The working hours are 37.5 hours per week, Monday to Friday, working 7.5 hours per day between 08:00-18:00 with 1hr for lunch, although extended hours may be required to meet customer requirements.  It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.   Reporting and Department: The role will report directly to the Quick Fix Team Leader and will be part of the Quick Fix team.    

Posted 4 days ago

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