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2nd Line Support Engineer


23,000 - 28,000


We’re looking for a 2nd line support engineer with a strong technical background with a solid experience in technical support. The 2nd line support engineer will be responsible for investigating a wide range of technical issues. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.​ Some of the technologies the candidate would be expected to deal with include: Windows Server, VMware, Microsoft Exchange, Hyper-V, Citrix, SAN/ISCSI, RDS and Mitel. There would also be a strong need for a good base networking knowledge this would be mainly, but not limited to, Cisco.Requirements A highly motivated and conscientious individual, your main areas of responsibility will include:Incident managementResolve Technical issuesAssist other members of the escalations teamManaging critical IT outages with customers efficiently resolve the situation     Knowledge, Skills and Experience Required:   EssentialA high level of technical skills is essential for this role, with a fundamental understanding of Networking, Microsoft products and virtualisation.At least 3 years’ experience in ITIntegration skills and working with different departments (Provisioning, First line, Customer services)Good understanding of general server, storage and networking technologiesGood communication skillsGood documentation skillsCustomer focussedAble to work well as part of a team and individuallyMaintain awareness of new and emerging technologiesDecision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making processHighly motivated – Sets and achieves challenging goalsQuality management – ability to look for ways to improve and promote quality   DesirableCCNA or equivalent qualification would be an advantageVMWare VirtualisationMitelMCSA or aboveStrong troubleshooting ability   Qualifications: Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.   Location and Working Arrangements:The position offered is based out of Aspire’s Gateshead Head Office.  However, you may, on occasion, be required to work at customer locations throughout the UK.The working hours are normally Monday to Friday, 09:00-17:30 with 1hr for lunch, although extended hours may be required to meet customer requirements.  It is expected that the successful candidate will be able to accommodate changes to their working hours and also be available to work weekends & evenings as required.   Reporting and Department:The role will report directly to Second Line Team Leader and will be part of the Technical Escalations team.

Posted 11 days ago

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