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IT Graduate Operations Technician

London, Greater London, England

£20k - 22k per year

Permanent

A leading UK television channel is currently looking for a Network Operations Technician to join their team in central London.

The role is a fantastic opportunity for an enthusiastic and professional candidate who is looking to kick-start an IT career by joining a leading TV and Web Broadcasting channel ! Broadcasting/ IT Graduates welcome!

The successful candidate will be required to monitor and maintain the live web streams of the c hannel as well as providing internal 1 st line helpdesk support and escalating when necessary.

Technical requirements

  • Any IT Related Qualification (BSc, MSc, BTEC)
  • Previous Helpdesk experience
  • Previous Broadcasting experience e.g. MCR
  • Microsoft and Apple Operating System experience
  • Microsoft Office skills
  • Handle incoming communications and enter issues into Helpdesk System
  • Resolving issues at first call where possible
  • Respond promptly to customer's messages and follow-up proactively in order to provide them with support
  • Ability to resolve routine questions and problems with minimal direction
  • Ability to use judgment on what to escalate

Character Aptitude:

  • Good concentration and attention to detail
  • Ability to manage multiple tasks
  • Ensuring that Latency, Audio and Video quality meet expected standards
  • Manually triggering of events
  • Ability to watch and listen to multiple broadcast feeds
  • Procedurally Minded - Ability to comply with established procedures
  • Ability to demonstrate excellent customer focus and orientation
  • Ability to accurately and thoroughly document processes and procedures
  • Good communicator with a natural aptitude for dealing with people
  • Works well in a busy team, being quick to learn and able to deal with a wide range of issues

Salary - £20-22k

Start Date - ASAP

If you are interested, please click apply now to find out more.

Posted 3 days ago

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