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2nd Line Support Engineer

London, Greater London, England

£140 - 230 per day

Contract

Job Title: 2nd Line Support Engineer

Industry: Legal

Start Date: ASAP

Day Rate: £140 - £230

Length: 1 month rolling

The Role:

  • Customer focused and communicates effectively and expertly with all levels of employees
  • Provisioning of end-user services, including help desk and technical support services
  • Ensure that all requests from users are logged, updated and closed in line with operational level agreements
  • Perform all information systems operations activities, including checking error logs, verifying integrity of systems, performing disaster recovery drills and maintaining operations logs
  • Install, configure and deploy computer system hardware and software including but not limited to operating system and application software
  • Installation, configuration, maintenance, and troubleshooting of end user hardware, software and peripheral devices
  • Administer and maintain end user accounts, permissions, and access right
  • Practice asset management for IT hardware, software, and equipment
  • Assist with the Identification and resolution of potential security breaches and vulnerability issues in a timely and accurate fashion
  • Maintain hardware/software inventory
  • Provide on-call technical support for low-side and high-side environments.

Key Skills:

  • Previous experience of working within a Desktop Support role
  • Candidate must have experience working at a law firm
  • A confident communicator
  • Ability to work under pressure
  • Excellent customer service skills
  • Knowledge of PC hardware and Software
  • MS Windows (for server OS and PC OS) skills to troubleshoot hardware/software problems in Windows OS
  • Solid experience in customer technical support

If this sounds like the ideal role for you, please send through your up to date CV and expected daily rate.

Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.

Posted 4 days ago

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