FAQs

Registering/Logging In FAQ's

How do I Register/Set Up an account on Zoek's Hirer Portal?

If you don't have an account with Zoek you will need to register, start this by clicking the 'Register' button underneath the Log In or simply click HERE!

  1. Fill in the requested fields and click 'Register'. Don’t forget the password that you enter as you will need this again to verify and login into your account
  2. We will send you an e-mail to verify your account, click on the link to proceed to the next stages of your registration
  3. Once you've clicked on the link you will need to re-enter your password and select 'Continue'. Your account has now been verified
  4. After selecting 'Log In' you will be asked to enter some company details, fill in the requested fields and then select 'Next' to move onto adding Business Units to your account

Please note that by registering you are agreeing to our 'Terms and Conditions'

Adding a Business Unit

If you wish to have only 1 business unit within your account you can simply skip this step by clicking 'Next', this will take you the 'Invite Team Members' section. If you do wish you add multiple business units onto your account select ‘Add Business Unit’, enter the name your business unit and click the ‘Add’ button. Once you have added all of your business units click ‘Next’ to move onto the final step ('Invite Team Members')

You can also add Business Units to your account by selecting 'Business Units' from the drop down navigation menu (top right arrow button).

Inviting Team Members

If you do not wish to invite any team members onto your account you can skip this step and complete your registration by clicking ‘Done’, you will then be directed to your Zoek dashboard.

However, if you do wish to invite team members onto your account click ‘+ Invite Team Member’, fill in the requested fields and assign them to the correct business unit. If you want your team member to have access to all of the business units please select ‘Company-Level’.

Also, remember to select the permissions you wish your team member to have:

  • Admin: Admin users can Add, Remove and Manage Users/ Assign and Manage Permissions
  • Finance: Finance users can Buy Credits, Add/Remove and Manage payment methods, and View/Download Invoices
  • Hirer: Hirer users can Post Job Adverts and Receive Job Application Notifications

(Example: If you want your team member to just Buy Credits and Post Job Adverts you should select BOTH Finance and Hirer Permissions)

Once all the fields have been entered, click ‘Invite’, an email will be sent out to your team member to accept the invitation. After adding your users you can then proceed by clicking the ‘Done’ button, your account has now been set up and you will then be directed to your Zoek dashboard.

Please note, team members have 24 hours to accept the invitation. If a team member does not accept the invitation within that time frame, their details are removed from the system. You can re-send a invite to that team member by setting up the user again, this can be done by selecting 'Your Team' from the drop down navigation menu (top right arrow button).

How do I accept a Team Member Invitation?

You will receive an e-mail from Zoek notifying you that you have been added as a Team Member.

Click the link on the email, this will direct you to Zoek's Hirer Portal where you will be asked to set a password select 'Done', you will then be directed to your Zoek dashboard.

How do I 'Log In' to my Zoek Hirer Portal?

If you have already created an account with Zoek, you can just simply log onto your portal.
Enter your email address & password and click 'Log In', you will then be directed to your dashboard where you can start posting your job vacancies.

Happy Job Posting!

Password FAQ's

What do I do if I have forgotten my password?

If you have forgotten your password click on the ‘Forgot Password’ button, and enter your email address. You will then be emailed a code that you will need to enter on the following page, once you have entered this you can then re-set your password.

Please note that the code on the email is only valid for 20 minutes.

How do I change my password?

You can change your password my clicking on ‘Account & Settings’, this is found on the navigation options on the top right of your portal. Once you’re in ‘Your Account’ section click ‘Change Password’, enter your old password followed by a new password. Click ‘Change Password’, your password should now have successfully changed.

Buying Credits/Invoices FAQ's

How much is a job advert?

Its FREE! You can post unlimited job adverts for no cost and no obligation.
Your free account lets you...

  • Post unlimited standard adverts for free
  • Optionally promote any advert for £30
  • Download 5 CVs for free with each promoted advert
  • Download additional CV's at £2 each

However, we also offer a range of packages to boost your job advert's visbility/applications and allow you to download CV's from our database:

Basic - £120/month (plus VAT)

  • 15 promoted job adverts
  • 150 free CV downloads
  • £8 per additional promoted advert
  • £2 per additional CV downloads

Standard - £200/month (plus VAT)

  • 30 promoted job adverts
  • 500 free CV downloads
  • £8 per additional promoted advert
  • £2 per additional CV downloads

Plus - £450/month (plus VAT)

  • 100 promoted job adverts
  • 1500 free CV downloads
  • £8 per additional promoted advert
  • £2 per additional CV downloads

Need a custom package? Call our product specialists on 08081 561 178

Where can I view my invoices?

You can view your invoices by clicking on ‘Invoice History’ from your drop-down navigation menu. You also have the ability of downloading an individual invoice as PDF.

Do I need a PayPal account to purchase credits?

No, if you do not have PayPal account simply login as a Guest and enter your card details. If you do have a PayPal account and wish to use this all you will need to do is login and continue with your purchase.

Creating/Posting a Job Advert FAQ's

How do I post a job?

Please follow these stages to create and post a job advert:
Please remember, in order to post a job advert you need to have credits in your account

  1. Click ‘Create Advert’

  2. Select whether to make your job advert Premium or dismiss if you wish the job post to be a Standard advert
    (Premium adverts allow your job advert to become prime position at the top of the listing when a candidate is searching for that type of job. You can also add an image and a company logo to your job advert to give it that extra Zoek factor)

  3. Select the Advert Duration – Choose between 10 days, 30 days or 45 days

  4. Enter a Job Title or Select a Job Title from the suggestion list to optimise the job match

  5. (Optional) Enter a Reference ID

  6. (Optional) Enter Client – You can hide the client enter from candidates

  7. Location: You can either select ‘Work from home’ or enter the Postcode* of the location of the job. We advise that you enter a postcode for a job advert as Zoek’s technology works primarily on postcode for an accurate match.

    ‘Work from home’ can be selected if a job is ‘nationwide’

    * Please note, you have the ability of hiding the Postcode from candidates

  8. Select Job Type

  9. Select Contract Type

  10. Enter Pay (a range can be added) and select a Pay Period

  11. Enter a Job Description

  12. Select Applications Methods – More than 1 method can be selected:

    1. CV/Zoek Profile – Select the people who you wish to notify when a candidate applies for that job role using their CV or Zoek Profile

    2. Phone – Enter a number you wish candidates to contact you on

    3. Website – Enter a website you wish the candidate to be re-directed to, to apply for that job

  13. Select Request Documents – This section is optional however selecting requested document for the job role could speed up the process of finding the ideal candidate

  14. Once you have filled in all the job vacancy details – Select ‘Preview and Post’, this will show you a preview of the job advert. You then have the choice to either post that job immediately or specify an exact time and date to publish the advert.

Applications FAQ's

How can candidates apply for my advertised role?

Once a candidate recives advert through the Zoek website or app, they can apply to you directly through the job advertisement. They can apply via the number you provide on the job advert, via URL where candidates can get di-rected to an external site to apply for your job role elsewhere or via upload their CV. Candidates can also share your job across their social network.