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Job description:Completes the intake process of all applications into Customer Relationship Management System (CRM).Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM.Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data.Completes initial assessment of simplified application.Identify appropriate work flow based upon business rules.Collaborate cross functionally to ensure processes are followed according to business rules and policies.Ensure all patient cases are documented in the CRM in accordance with all business rules and policies.Conduct renewal and year end recertifications process as determined by the AbbVie Patient Assistance Program.Readily assists on special project within job scope to improve reimbursement optimization when requested by management.