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Billing Operations Support Analyst

  • Location: Basingstoke
  • Contract hours: FullTime

Job provided by Morrisons

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About the job

Billing Operations Support AnalystBasingstoke WHY NVM?NewVoiceMedias award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six continents, NewVoiceMedia is relentlessly committed to driving innovation and continuing its rapid international expansion while helping its customer base drive transformation in their businesses. We are looking for ambitious, passionate, innovative people to join our fast-growing team and help us achieve our goals. We offer an exciting career path, excellent and ongoing career development and a highly competitive compensation package including a range of benefits. THE ROLEReporting to the Revenue & Collections Controller, the Billing OperationsSupport Analyst will join the Billing Operations Team and perform the day-to-day operational support duties on the Billing Platform. These will range from ensuring Call Data Records are processed, loading of provisioning information, generation of Invoices and investigation of Production Incidents assigned to the Billing Platform and working with the Technology Team.Responsibilities:Ensuringaccurate and timely billing operations in accordance with Finance Team monthlytimetablesWorkingwith the wider Revenue and Finance Team to develop enhanced systems knowledge,and ensuring best practice for use and system enhancementsWorkingwith the wider Revenue and Finance Team to wherever possible enhanceeffectiveness and efficiency of billing operations THE PERSONGood general standard of education including GCSE Maths, English and 3 others (or international equivalent)Basic Knowledge of SQL MS Office, especially ExcelStrong verbal and written communication skillsProblem solverSelf-motivated and drivenDetail orientatedEnjoy working in a fast-paced environmentAble to work collaboratively within differentteams and with differing levels of seniority Passionate about delivering excellenceSelf-starting and able to self-manage JOIN THE CUSTOMER EXPERIENCEMOVEMENTHelping others can only be achieved with the right people and the right resources. Thats why weve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. Thats why we offer our people a competitive salary and flexibility where they need it, plus: An encouraging, fast paced environment whereyou can learn and developOn-going trainingOpportunities to join hackathons, Lunch & Learn sessions and training coursesA defined bonus schemePaid volunteer daysMore company benefits

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