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About the job
Do you have proven experience within a financial collections environment?
Do you have a keen eye for detail and a passion for accuracy?
If the answer is YES, we want to hear from you. Bibby Financial Services is recruiting for a Recoveries Coordinator to join our team in Banbury.
This role is offered on a 9 Month Maternity cover basis
Our continuing success is a result of the hard work, commitment and innovation of our colleagues. In return we provide our teams with a great place to work, which is why in 2018 for the seventh time, we were awarded a place in The Sunday Times Best 100 Companies to Work For.
Joining our team as a Recoveries Coordinator, you will receive a competitive basic salary of circa
£18,000 - £19,000 per annum pro rata as well as a range of benefits, including:
25 days holiday as standard
Contributory Pension Scheme
Employee Discount Scheme
What will I be doing?
Joining our busy team as a Recoveries Coordinator, you will manage, and be responsible for your own case-load of files on a daily basis, contacting customers by both telephone, letter and email. You will be a strong team player who proactively provides support across teams. Duties include:
Report problem cases to Operations Manager and where applicable Managing Director
Ensure the profitability of Bibby through efficient and effective credit control of a portfolio of debtors
Establish and maintain a professional and efficient relationship with their allocated portfolio of debtors.
Provide excellent standards of customer service.
Ensure that all relevant legislation and procedures are adhered to and complied with, including Data Protection, Consumer Credit Act and the Financial Conduct Authority.
Ensure that security is maintained at all times within the systems operated by the company
Ensure that the application of the strict Provisioning policy in all cases across a portfolio of debtors through efficient and effective Credit Control
What do I need?
The successful Recoveries Coordinator will have experience in a collections environment, particularly collecting on large balances with a proven track record of working within the Financial Services Sector. You will have excellent communications skills with the ability to maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication.
Candidates with excellent Administration skills or a PA with experience of dealing with people at all levels will also be considered.
We are looking for someone with the ability to manage credit control of debtor portfolio, whilst providing a high level of customer service and protecting Bibby’s interests at all times.
If you have the skills and experience to excel in role of Recoveries Coordinator, we want to hear from you. Click apply today!