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Customer Service Advisor

  • Location: Northampton
  • Salary: Up to £9 per hour
  • Contract hours: ZeroHour

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About the job

Customer Service Advisor Northampton Full time/ permanent £8.72 per hour 37.5 hours per weekRotational Shifts Monday - FridayWeek 1: 8am - 4pmWeek 2: 10:30am - 6:30pm About the role:Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally dealing with a high volume of inbound and making outbound calls (not sales)Calling customers to arrange deliveriesMaintain a regular check on order progress and ensure that customers are kept fully informed of the status of their ordersUpdate local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussionsMaintain customer service emails and ensure that responses are provided within a timely mannerUnderstanding individual needs of the customers, able to act compassionately, whilst showing empathyAbout you:You'll have an excellent telephone manner and the ability to remain calm under pressure.Able to work in a diverse environment with the ability to multi task in a fast paced environmentProblem solver with a positive attitude to work Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!