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1st Line Support Technician Wythenshawe

  • Location: Wythenshawe, Greater Manchester
  • Salary: £18000 - £22000 per annum + Benefits
  • Contract hours: FullTime

Job provided by Adria Solutions Ltd


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About the job

1st Line Support Technician Wythenshawe, Manchester

The Role: The IT support assistant will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT manager.

The position demands that you will have a good working knowledge of Microsoft based operating systems together with a good understanding of PC hardware setup and configuration. A driving licence and own car is a must. The position also provides exposure to a broad range of ITrelated projects and activities.

The position will involve the following areas of responsibility:

  • Respond to enquiries from staff to help them resolve any hardware of software issues.
  • To escalate more complex calls to the relevant IT Support member
  • To maintain a list of suppliers and other subcontractors who may be required to assist in the resolution of technical problems
  • Arrange for external technical support where problems cannot be resolved inhouse
  • Setting up and configuring new laptops and desktops and other hardware
  • Testing and fixing faulty equipment
  • Update IT procedures and user selfhelp documentation.
  • Record and monitor software licenses
  • Completing internal user moves including phones
  • Produce Visual Management & employee engagement displays
  • To maintain adherence to all local/group IT policies and strategies
  • Undertake and demonstrate a commitment to continued learning
  • To have a flexible approach to working patterns

SKILLS / ATTRIBUTES REQUIRED

  • Working knowledge of Microsoft based server & client operating systems
  • Knowledge of Active Directory local account support
  • Awareness DNS & DHCP practices
  • Microsoft Office 365
  • Understanding of remote support
  • Basic network structures
  • Good understanding of PC hardware, setup and configuration
  • Flexible, proactive approach.
  • Strong customer service ethos and able to work well with people
  • Ability to prioritise and manage tasks
  • Able to work alone and under instruction.
  • Demonstrate problem solving skills
  • Excellent telephone manner

1st Line Support Technician Wythenshawe, Manchester

If you are interested in this position, please send your CV to #####@######.### or call ##### ###### for more information.

1st Line Support Technician Wythenshawe. Manchester

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