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About the job
We're looking for a positive and outgoing person for our backpackers hostel, with a passion for creating great guest experience. As a part of our Guest Services team you will work in all guest facing areas of the hostel at the Bar, Reception and Events. We believe in providing an outstanding guest experience for city explorers. Founded by two sisters who share a genuine love for travel, ClinkHostels is an innovative, fast-growing hostel business that currently has two locations in London totaling 800 beds and ClinkNOORD in Amsterdam. ClinkHostels is a dynamic, independent business with ambitious goals to strategically build a global brand and become a market leader in the international hostel industry. Our success is built on having a great team who understand how to deliver the exceptional social travel experience that we provide to our guests.
As a hostel team member you will be the face of Clink, ensuring that every guest has an awesome experience and some amazing travel memories when they leave.
The services provided by the Department form the essence of our guests experience as the reception, bar and events on offer are there to create lasting memories of their time in London. The team provide guests with a warm, welcoming and entertaining experience whilst at the hostels and also help to shape their visit to London with in-tune recommendations.It goes without saying that meeting, greeting and attending to guests needs are the day to day of this role but Clink team are also champions of local knowledge and know all the best places to be in their City. Of course, preparing drinks in the bar, checking in guests and answering the phone on reception is important but you need to be equally as happy to pick up the microphone on karaoke night and help the tired traveller with finding a bite to eat! Whilst Clink Team are proud to wear their uniform sometimes that might be a fancy dress outfit for that nights party. It's a varied role where most days are different but every day involves interacting with guests and creating positive experiences.We need you to have some customer facing experience and some hospitality experience would be great too. Another language would also be beneficial. Most Importantly Clinkees live by our values
Our Guests, Dedication, Difference and In-Tune... If you think you'd like a go at it too get in touch as soon as possible.