Job provided by Manpower
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About the job
Customer Service Agent Engineering Resource Coordinator
Shifts: 8am to 4.30pm and 9.30am to 6pm Must be able to work both shifts.
Contract: Temporary to Permanent
Manpower is working in partnership with a wellestablished company based in Barlborough. We are looking for a number of Customer Service Agent Engineering Resource Coordinators to join the team.
As a Customer Service Agent Engineering Resource Coordinator you will be responsible for:
Scheduling workload to engineers.
Ensuring correct parts have been assigned to the engineer.
Updating customer records with work carried out.
Answering both inbound and outbound calls related to breakdown or coverage issues.
Updating the customer on the changes/ delays.
Identifying business opportunities.
Ensuring the engineer has all the information needed to carry out their work.
Tracking the status of engineers in the field.
To be successful as a Customer Service Agent Engineering Resource Coordinator you must have:
Previous experience dealing with customer enquiries.
Able to work within a fast pace environment.
Excellent communication skills.
Able to multi task on several different computer screens and software.
Be able to follow strict company guidelines and regulations.
Able to work as part of a team.
If the Resource Coordinator role sounds like its for you, email your CV or call Dharmesh on ##### ######.