Job provided by Kerr Recruitment
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About the job
French Speaking Social Media Customer Support Agent
Starting Basic £23K per annum + Monthly Bonus (up to £133) + Benefits
Are you friendly and ready to start your career with one of the trendiest ecommerce and retail company? We have an exciting opportunity available now!
Join an enthusiastic, passionate, multicultural team as a Social Media Customer Support Agent working Monday to Friday
You will monitor different Social Media channels such as Facebook, Twitter, among others within your market.
Efficiently and effectively handle queries from customers via Social Media Channels and respond to their contacts in an appropriate and timely manner utilising French.
Ensure you adjust your style to engage your audience and provide the best possible resolution.
Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
Liaise with other areas of the company as well as any relevant third parties through appropriate channels
Assist in providing initial training to new customer support agents as and when required
Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
Fluent French is a must
Experience providing customer service via social media channels such as Facebook and Twitter.
Able to work on a fast paced environment
Up to day with social media trends
Interest in the fashion/interior design industries would be a plus
Ready to learn and be train
We accept spontaneous applications via email do not hesitate to send us your CV, stating what kind of role you would be looking for.
Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.