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Network Management Operations Help Desk Technician

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25.00-30.00

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Respond to client incidents and requests using the corporate ticketing system.Leads cross-team troubleshooting tasks by organizing collaboration of senior team members and/or management.Identify and escalates issues and requests with our technology partners and manufacturers.Audit and trends system logs for anomalies and guides best practices to mitigate risks.Respond to alerts and emergency calls during and outside of normal business hours.

Posted 143 days ago

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