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Operations and Customer Service Representative

Ipswich

27000-27000

Permanent

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Operations and Customer Service Representative

Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.

To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.

Duties:

  • Manages all bookings from start to finish for allocated customers

  • Develops relationship with allocated customers

  • Issues booking instructions to origin offices

  • Processes Import and Export bookings

  • Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.

  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

  • Processes UK Customs Clearance

  • Manages any other site involved in a shipment

  • Develops processes and tools to support customer interface and communications

  • Takes and handles customer inquiries

  • Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function

  • Ensures correct charges are highlighted / passed for billing

  • Has full responsibility for correct P/L per file handled.

Key Skills

  • Strong background in Ocean Freight Forwarding

  • Good Administrative and MS Excel skills

  • A 'get the job done' attitude

  • Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.

  • Results driven and good attention to detail

  • Good written and spoken English

  • Good interpersonal skills

  • Ability to build relationships with customers

  • Able to prioritise, perform under pressure and work using own initiative.

Hours: 37.5

Monday to Friday

Posted 139 days ago

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