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About the job
Operations and Customer Service Representative
Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
Manages all bookings from start to finish for allocated customers
Develops relationship with allocated customers
Issues booking instructions to origin offices
Processes Import and Export bookings
Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Processes UK Customs Clearance
Manages any other site involved in a shipment
Develops processes and tools to support customer interface and communications
Takes and handles customer inquiries
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
Ensures correct charges are highlighted / passed for billing
Has full responsibility for correct P/L per file handled.
Strong background in Ocean Freight Forwarding
Good Administrative and MS Excel skills
A 'get the job done' attitude
Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.
Results driven and good attention to detail
Good written and spoken English
Good interpersonal skills
Ability to build relationships with customers
Able to prioritise, perform under pressure and work using own initiative.
Monday to Friday