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Operations and Customer Service Representative

  • Location: Ipswich
  • Salary: 27000-27000
  • Contract hours: FullTime

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About the job

Operations and Customer Service Representative

Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.

To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.

Duties:

Manages all bookings from start to finish for allocated customers

Develops relationship with allocated customers

Issues booking instructions to origin offices

Processes Import and Export bookings

Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.

Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

Processes UK Customs Clearance

Manages any other site involved in a shipment

Develops processes and tools to support customer interface and communications

Takes and handles customer inquiries

Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function

Ensures correct charges are highlighted / passed for billing

Has full responsibility for correct P/L per file handled.

Key Skills

Strong background in Ocean Freight Forwarding

Good Administrative and MS Excel skills

A 'get the job done' attitude

Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.

Results driven and good attention to detail

Good written and spoken English

Good interpersonal skills

Ability to build relationships with customers

Able to prioritise, perform under pressure and work using own initiative.

Hours: 37.5

Monday to Friday

Location

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