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Online Retail Specialist

  • Location: Surrey
  • Salary: Up to £35000 per annum
  • Contract hours: FullTime

Job provided by HCP INTERNATIONAL

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About the job

Are you looking for a more progressive role within the automotive industry?

A role where with previous online retail/personal shopper experience, you can be trained and developed into a senior role.

Our established client is recruiting an
Online Retail Specialist for their fantastic company in
Surrey! With a company culture that promotes a good worklife balance and the development of their fellow colleagues, this is truly a great stepping stone into a successful career.

The Role:

Helping customers with their online shopping journey part exchange valuation to product selection, configuration and presentation, ordering advice and finance options
Overseeing the teams whilst they complete a range of tasks
Discussing finance options in regards to the arrangement of test drives and handovers with the companys network
Being responsible for online retailing and new workstreams within the team
Training, developing and coaching team members
Planning resources in advance to support workload, new projects/channels (web chat)
Producing reports that interpret data from the online retailers
Staying in regular contact with the rest of the team and management
Attending monthly meetings with the suppliers and marketing the internal clients

Our Requirements:

Experience working in a Contact Centre
Direct Sales/Online retailing experience
FCA Qualification
Passion and Confidence to succeed within ones role
A customer first mindset
Ability to multitasks and prioritise tasks, whilst being under pressure
Systems and web aptitude
Completion of A Levels is preferred (not essential)

Whats on offer?

A basic salary up to
£35,000 (depending on experience) with a further annual salary increase.
You will be required to work from
Monday to Friday, 8:30am to 8:00pm (shift rota) with 1hour lunch,
Saturdays from 9:00am to 3:00pm (1 in 4) and
Sundays from 10:00am to 3:00pm (1 in 4).
Annual bonus (based on company/personal success)
Car Leasing/Purchase Scheme
Company Pension scheme
Onsite facilities heavily subsidised gym, restaurants, free hot drinks
Sports and social subsidised gym membership
Free Parking
Holiday purchase scheme

HCP International is acting as an Employment Agency in relation to this vacancy.

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