Job provided by Acorn
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About the job
Acorn is looking for a Customer Service Representatives to work at one of our main clients in Deeside.
The job is for a fixed 12 month contract but could be longer depending on the candidate
Working in close partnership with the External Sales Team, you will be the principle point of contact for a group of customers, ensuring that their orders are processed efficiently and accurately, that their requirements are fulfilled, and that all sales opportunities are maximised.
Receive, review and interpret customer orders, prioritising as required, inline with the Contract Review procedure. Checking materials and production capacity. Subsequently, convert customer orders into a standardised format to facilitate ease and accuracy of data entry, at a later stage.
Coordination of all customer support involving other functions, liaising regularly with External Sales, Estimating, Purchasing, Technical, Transport, and Production Planning.
Effective monitoring, handling and management of bulk orders.
Providing cover for other areas during periods of holidays / absences.
Initial registration of customer complaints and the creation of a Customer Complaint Case File. Where appropriate, resolve complaints personally. In instances where a complaint is escalated, remaining the customers primary point of contact until such a time that it is fully resolved and closed.
Answer and action customer enquiries by phone / fax / email, responding to customer needs and proactively problem solving, as required.
Through regular contact with existing customers, assist with the generation of enquiries and the ensuring of repeat business. Supporting the Commercial team targeting key customers
Responding to and followingup customer requests for marketing and technical information.
Supporting the Sales Order Administrators input and check orders within key timeframes.
In conjunction with Purchasing, liaise with suppliers to source products required to fulfil customer orders.
Provide quotations / prices to customers in the absence of the Estimating team adhoc duty.
Develop solid technical and industry knowledge and provide informed technical support to customers.
Responding to customers requests for samples.
Monday Thursday 8.30am5.00pm.
Rate of pay:
£9.75 per hour.
Please apply or email #####@######.###