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About the job
Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established proceduresProvide software service, pre- sales, post-sales or service delivery supportDeliver services, including customized services to large enterprise, complex or corporate accountsUse proactive monitoring procedures/tools to identify problem prevention opportunitiesSchedule and participate in on-site account support meetings both internal and external