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About the job
Category: Professional Support | Department: IT Services | Closing Date: 06 Nov 2015 | Required to join the Service team at The London School of Hygiene & Tropical Medicine, whose mission is to improve health and health equity in the UK and across the world. As a leader in public health research and post-graduate education, the School has staff working in over 180 different countries.
The London School of Hygiene and Tropical Medicine have recently re-organised their provision of IT services to create a collaborative, customer focused IT department. The intention is to create a service that enables IT to be a fully supportive and active participant in the development of the School. As part of this change the school requires a Problem Manager.
With overall responsibility for problem and major incident management, the successful applicant will be involved in proactive problem management, trend/incident analysis and major incident management, assisting the team with on-going incidents and problems. There is no line management responsibility within this role, however you will have to co-ordinate and work effectively with other team's members to ensure problems are managed and major incidents are resolved within agreed service levels. The role holder will be expected to work closely with delivery teams to identify suitable resource to drive unresolved problems to resolution, facilitating and coordinating technical meetings as and when appropriate.
The successful candidate will ideally have at least 3 years' experience in an IT Service Management environment, with specific experience in Problem Management.
The post is available immediately.
Applications should be made online via our website at ###.######.### The reference for this post is IT42. This post will close at midnight on 6 November 2015.
Applications should also include a covering letter and the names and email contacts of two referees who can be contacted immediately if shortlisted. Any queries regarding the application process may be addressed to #####@######.###