IT Trainer - Public Safety
Our philosophy is to understand our customers’ business first before we get to the technology.This approach leads to clever software; streamlining old processes, saving money and delivering positive change.
Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.
This is a home based role - with 75% Travel UK wide and on occasion overseas.
An exciting opportunity has arisen within Northgate Public Services for an IT Trainer.
This is an external facing role designing and delivering IT education and training services to enable customers to gain maximum understanding of Public Safety software products;
As a Trainer, your main responsibilities will include but are not limited to;
delivering training programmes to clients either in a group classroom setting, or online through Webinars, e-learning or on a one-to-one basis;
-conducting training needs analysis
-designing course materials and other documents such as handouts, manuals and exercises to suit a wide audience ranging from end users to system administrators
-Developing train-the-trainer packages.
-preparing the learning environment and resources, including setting up IT equipment;
-Organising and marketing courses to meet the needs of learners and demands of business
-Supporting projects with any training consultancy required to define training strategies for our customers
-supporting and coaching learners using a learning portal or self-learning packages;
-evaluating the effectiveness of the training and course outcomes;
-liaising with external course providers, employers, clients, examining bodies and software companies, etc.;
-taking responsibility for maintenance of hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate;
-keeping up to date with relevant systems, software and online training technology;
-dealing with administrative records.
This role requires travel - 75% of the time
Must be proficient in the use of Microsoft office (word, powerpoint etc).
-Proficient in the use of Google apps (Gmail, Drive, Sheets etc)
-Knowledge of training methodologies and learning styles
-Knowledge of Madcap Flare
-Knowledge of Adobe Captivate and Camtasia
Essential - experience of:
developing training strategies to meet needs of customers
-delivering training on software packages
-design and construction of training packages
-conducting training needs analysis
Desirable - experience of:
Any public safety (police, healthcare) market experience
-Experience of developing engaging e-learning content and media
-Any LPI or other professional training body recognised qualification
Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary;
-Written and spoken communication skills that allow you to inform and advise others clearly;
-Problem-solving and negotiation skills;
-Initiative and the ability to offer new ideas;
-Organisational and planning skills to manage your time and to meet deadlines and objectives;
-Good personal presentation as well as presentation skills;
-Personal commitment to improving your own knowledge and skills.
-Must be able to deal with customers even under pressure
-Must have a professional outlook at all times
-patience and confidence;
-self-motivation and the ability to motivate others;
-a willingness to learn.
-A ‘can do’ attitude
Need to be located for easy commute to both London and Nottingham
-Be prepared to travel inland and overseas as and where project needs demand
-Role is technically home based but expect most of time to spent in client offices or NPS offices
Employees of Northgate Public Services are entitled to the following Company funded benefits:
Single Private Medical Cover (with the option to select family cover at an additional cost)
-25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
-4 x basic salary life assurance cover
-A Group Pension Plan with fantastic employer contributions
-A selection of tax efficient flexible benefits to suit your individual needs
-The role offers a competitive salary.
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
Candidates will be expected to either have, or satisfactorily achieve, NPPV security clearance
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.
Posted 15 days ago