10 miles

Waking Night Support Worker

Trowbridge, Wiltshire

£9.09 - £9.32 per hour + See Job Spec


Do you have experience of working with vulnerable young people? Or are you looking to change career, you may have transferable skills.

Would you like to join an awardwinning, accredited charitable organisation, who work closely with vulnerable people to help them achieve a fulfilling life?

Were lucky to have a rich network of staff, ambassadors, trustees and patrons who work hard to ensure that we provide the best level of support possible. For this, we need inspirational people.

We are looking to recruit a
Waking Night Support Worker based at in Trowbridge, to work with rough sleepers accessing Trowbridge Night Shelter. £50 per sleeping night, £8.87 rising to £9.09 per waking hour.
Hours of Work: 4 x 12hour nights every 8 nightly period 7pm 7am.
Fixed term to the 31
st March 2020.

Key Performance Objectives:

To provide a supportive and safe environment to rough sleepers accessing the Trowbridge Winter Provision, enabling them to maintain their placement throughout the winter months
Provide a professional out of hours customer service which ensures the security of the building and the safety of guests
Maintaining and monitoring of guest attendance records and ensure effective recording of information, including service user files as required in line with GDPR and relevant policies
Manage and resolve neighbour disputes and incidents of antisocial behaviour in a fair and assertive manner, calling on the support of the Sleep In night worker as required
Manage telephone and general enquiries from customers, organisations and the public
Respond to medical emergencies referring/sign posting customers to the appropriate external agencies as necessary
Supporting and communicating with volunteers and colleagues to ensure the smooth running of the shelter
Escalate in a prompt manner any safeguarding concerns in relation to guests welfare to the Service Waking Night Team Leader
Escalate in a prompt ongoing concerns surrounding individuals disruptive behaviour to the Service Waking Night Team Leader
Complete accurate and comprehensive incident reports in line with relevant policies and procedures as and when required
Ensuring the security of the building is maintained to a high standard, regular monitoring CCTV and developing good communication with the relevant organisation in order to ensure maintenance issues are responded to within a timely manner
Ensure monthly health and safety checks are completed
To foster good neighbour and community relationships within the local area as required
Prepare beds and complete basic cleaning and laundry duties as required to ensure high standards of cleanliness
Ensure prompt access to our guests from 7pm
Basic food preparation
Carry out and oversee risk assessments as and when necessary
This post will require some lone working. Our lone working policy requires that staff carry a service mobile and adhere to the lone working policy
Carry out any other duties appropriate to this post, as deemed necessary or requested


Mileage 40p per mile

Waking Night Support Worker Support Worker Supported Housing Youth Worker
Essential Skills

Experience of working with vulnerable people
Experience of working unsupervised and on your own initiative
Ability to form and maintain professional working relationships with a range of individuals
Experience of working as part of a team
Excellent written, verbal and nonverbal communication skills including the ability to write reports
Experience of forming and maintaining appropriate professional boundaries
Competent IT Skills Ability to record information accurately, objectively and within prescribed timescales
To be able to cover on a flexible rota to include evenings, weekends, Bank Holidays, waking nights and sleepins
Desirable Skills

Good working knowledge of the welfare benefits system
Experience and knowledge of key working systems
Experience of involving service users in improving services
Experience and knowledge of Health & Safety legislation and related issues
About Company

We provide housing related support for homeless and vulnerable people, assisting them towards living independently. All money raised helps to support our valuable work.

Winners of Investors in People Award, Two Ticks, and Mindful Employer. We are committed to the safeguarding of children and vulnerable adults. The successful applicant will be subject to an advanced DBS check. We strive to be an equal opportunities employer.

Why work for us?

We believe that all employees are the heart and soul of the business. We want to invest in you, to ensure that you feel valued as we believe happy staff equals a happy workplace and this will contribute to a successful Charity.

24 days holiday increasing to 29 days with over 5 years service. Bank Holidays are in addition to this.
Comprehensive Induction Training
Access to awardwinning training and development My Learning Cloud
Generous sick pay when 6month probation is completed
Cycle to work salary sacrifice scheme

Posted 25 days ago

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