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1st Line Support

  • Location: Hampshire
  • Salary: £ 35000.00 - £ 38500.00 per annum
  • Contract hours: FullTime

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About the job

First Line Support Engineer - Farnborough - DV Clearance - £35,000k - £38,500k + package

To be part of the Operations Team, in a Network Management Centre, providing support to a dedicated Government customers network.
Key accountabilities and decision ownership:
Provide 1st line support to ensure continuation of service to the customer based on the existing managed service framework
Understanding of Photonic systems and how they work
Must be able to work as part of a team in a demanding and pressurised environment
Provide support on our internal systems and processes to both customers and colleagues
Maintain accurate and detailed working records
Represent SSD and XXX at Internal, Customer meetings and be able to report accurately and concisely on these meetings

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