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Customer Service Advisor

  • Location: Helmshore, Lancashire
  • Salary: Up to £16488 per annum + Bonus
  • Contract hours: FullTime

Job provided by Red Recruitment Ltd


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About the job

Do you have a sales/Customer service background? Do you want be rewarded for hard work?

Our client based in Helmshore, Rossendale are looking for Customer Service Advisors to start on 4th March!

Benefits for a Customer Service Advisor:

Great basic salary of £16,488 per annum
average monthly bonus of £150£200
5 week rotational shift working 38 hours per week. MondayFriday 8am8pm, with only 2 in 5 Saturdays!
12 week training plan to ensure fully prepared for the role

Responsibilities for a Customer Service Advisor:

Taking inbound calls from customers
Having a detailed conversation around the customers situation and coming up with a fit for purpose solution
To understand the Companys mission and vision and to embrace and work to the Companys values
To be fully aware of the requirement to treat customers fairly and to deliver the best outcomes for customers on a consistent basis
To be aware and conform to work instructions and policies relevant to your business area

Skills needed for Customer Service Advisor:

Excellent communication skills the ability to convey messages in a clear and concise way
Customer focused
Good interpersonal skills
Excellent organisation skills
Effectively able to deal with challenging calls in a calm and empathetic manner
Demonstrate empathy when dealing with customers in financial hardship
Attention to detail
Ability to deal with difficult situations

The roles start on 4th March and interviews are taking place week commencing 18th Get in contact today to apply!

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!