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IT Support Engineer

  • Location: City of London
  • Salary: £30000 - £35000 per annum
  • Contract hours: FullTime

Job provided by Morgan Spencer

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About the job

IT Support Engineer

£30,000 - £35,000


An entrepreneurial investment firm with offices based in the City are growing at a rapid pace and are looking for a Support Engineer to join their expanding team. An exciting opportunity to join the business in this exciting period of development as they continue to go from strength to strength.

An exciting and challenging opportunity for an experienced IT professional with knowledge of 1
st and 2
nd line support to join a fast paced and expanding team.

Dealing with all first line and second line technical queries in a busy environment
Managing queries from first call to successful resolution
First point of contact for user requests - logged in person, ticketing or via telephone. Logging cases and adhering to agreed SLA’s
Monitoring ticket progression and ensuring users are kept informed
Placing orders for hardware and software
Identifying high priority faults and alerting the relevant team member
Monitoring and responding to alerts raised by the network monitoring system
User and group administration in Active Directory and Microsoft Exchange
Hardware and software fault diagnosis
DHCP, DNS and IP addressing
OS Image Deployment
Supporting other engineers on projects


Proven experience of 1
nd line support in a corporate office environment
Degree educated or equivalent industry qualification
In depth knowledge of: Windows 10, Microsoft Office, Microsoft Office, Microsoft SharePoint
Able to provide an excellent level of customer service to users
Driven and ambitious with a desire to independently develop your skills
Self-starter with plenty of initiative and motivated to succeed and meet targets
Ability to work independently and manage own workload autonomously
Eager to work in a fast-paced entrepreneurial environment
Excellent communicator who can explain complex things in simple, relevant terms
Passionate about what they do with a flexible approach
Creative problem solver who can think outside the box

What’s in it for you?

As well as a competitive salary, the Support Engineer will also receive:

25 days holiday
Medical insurance
Discretionary bonus
Pension scheme
Gym membership reductions
Additional social perks

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.

Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!

EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

Morgan Spencer Limited, registered in England & Wales No: 4254114



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