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IT Support Manager

  • Location: Towcester
  • Salary: £34000 - £36000 per annum
  • Contract hours: ZeroHour

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About the job

IT Support Manager18 month contractUp to £36,000Nr Towcester We have a fantastic opportunity for an experienced standalone IT professional to join an established and forward-thinking company based near Towcester. This role is initially a fixed contract but does have the possibility of being made permanent. You will be the first point of contact for IT/ technical support for internal users (on-site and remote users) and service providers. You will help identify and troubleshoot problems The successful candidate will be the first point of contact for all UK/ROI IT support, with scope for input into Global IT Projects. Key responsibilities will include but are not limited to: Manage and maintain UK / ROI helpdesk, providing outstanding operational support to circa 50 employees (on-site and remote)Re-establish a Helpdesk function and implement new ticket system (includes testing, validation and support)Management of external suppliers (phones, printers, photocopiers, support, licensing agreements etc.)Maintain current company asset management system (GLPI), and prepare for the migration to a new Group Asset Management tool (Landesk)Upkeep and organisation of server roomMaintain/develop operational procedures for IT functionsIdentify and implement 'Project Management' softwareBe a key contributor to the success of team and offer ideas for continuous improvement We are looking for someone with: Experience of managing a helpdesk and solving application and Hardware issuesPrioritising requests, implementing and communicating timely solutions.Experience of managing External IT providers (support, equipment, printers etc)Familiar with configuring laptops, ipads, iphones in-line with Group requirementsExperience with Microsoft Office 365, Active Directory and Exchange ServerExperience with general IT infrastructure (hardware, databases, operating systems, local area networks, server room)Attention to detail - applying quality standards to all tasks undertaken and ensuring that nothing is overlookedOutstanding Customer service is at the heart of this role. If you enjoy building relationships, supporting colleagues and taking responsibility this role is for you! If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.



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