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CUSTOMER SERVICE ADVISOR

  • Location: Melton Mowbray
  • Salary: £15,000 - £17,000 per annum
  • Contract hours: FullTime

Job provided by Candidate Source Ltd


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About the job

CUSTOMER SERVICE ADVISOR - AUTOMOTIVE / VEHICLE SERVICING - SALARY £15000 - £17000 - BASED MELTON MOWBRAY, EASY COMMUTE FROM LEICESTER, NOTTINGHAM AND DERBY.

This company offers a range of automotive services to the commercial and retail markets throughout the UK. Based in Melton Mowbray, their innovative approach has grown their clients to include a range of household names. They are currently recruiting a Customer Service Advisor within their Operations Centre, dealing mainly with customers and engineers to ensure the correct service/repairs are carried out on customers’ vehicles and ensuring that pricing structures are adhered to.

As a Customer Service Advisor, you’ll be responsible for:

  • Using the company’s IT systems to check data.
  • Liaising with Service Centre Technicians to service cars and vans.
  • Managing relationships with parts suppliers to obtain the best quotes and placing orders.
  • Liaising with customers regarding maintenance of their vehicle.
  • Sending technical reports and managing escalated repairs.
  • Working in a team to resolve problems.

A good level of IT literacy is important as is a high level of customer focus. Experience of generating / process quotations is also beneficial.

Other skills will include:

  • Proficiency in IT – Internet Explorer, Firefox, Microsoft Excel and Microsoft Word.
  • A genuine commitment to self improvement and personal development.
  • Excellent communication skills.
  • Drive and determination to achieve agreed targets.

Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third partys details should you wish.

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