10 miles

Enquires Centre Agent

Gosport, Hampshire



Manpower currently have an excellent opportunity for a enquires Centre Agent to join the team in Gosport.

This in an inbound call centre answering pay & pension queries. Please note this is initially a 6 month contract with a view to extend out to a rolling contract for the right candidate. The operation is open 7am 7pm Monday to Friday. As a full time worker you will work on a rota covering 7.5 hours per day within this time range

Duties will include:

Answering Pay & Pension queries from customers via phone and email.
Provide effective, efficient and professional approach to handling incoming contacts in a courteous manner
Ensuring that for each contact made, accurate information is recorded on the customers account
Demonstrate commitment to high level customer service
Adhere to all company policies regarding security, fraud and data protection
Follow procedures and guidelines, taking part in training activities and develop skills

Key Attributes we are looking for:

No experience necessary as full training will be provided
High attention to detail
Excellent organisational skills and ability to prioritise workload
Ability to work effectively and efficiently
Team player

Posted 20 days ago

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