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Healthcare Account Administrator – (12 month, fixed term contract)

  • Location: London
  • Salary: Competitive
  • Contract hours: FullTime

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About the job

Company Description

International SOS is the world’s leading medical and travel security risk services company with 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most. We offer our employees a dynamic, friendly and multi-cultural environment to work in. We have an exciting opportunity to join our TRICARE department. TRICARE is the U.S. Department of Defence worldwide health care program available to military personnel overseas.Job Description

We are looking for a Healthcare Account Administrator (known internally as a TRICARE Provider Support Services Executive) to join our team based at Chiswick Park, London on a fixed term contract (12 months).You will be responsible for looking after a portfolio of medical providers including Hospitals, Clinics and Doctors.Act as first point of contact for healthcare providers communicating by telephone and emailInvestigate and resolve claims payment enquiries from medical providersCo-ordinate closely with colleagues within the team and department in order to share knowledge and deliver prompt resolutionsWork well under pressure and manage your own workload effectively ensuring urgent cases are given priority and escalated appropriatelyEducate providers proactively on the TRICARE program and claims process including training them on using the online claims portal to submit their claims and track progressAssist US Government stakeholders with their enquiries relating to healthcare providers and claimsQualifications

Required Skills and ExperienceExcellent written and oral English language skills are essential. French, Spanish, German or Polish language would also be a plusStrong administration & organisational skills; highly comfortable with detailed technical analysis of claimsStrong interpersonal skills and customer service ethosA-Levels and/or Degree is desirable but not essential (or equivalents)

Additional Information

Starting salary - £24,500Hours: Monday - Friday : 08:00-16:30 – flexibility would be consideredBenefits package – Pension scheme, BUPA private health care, BUPA dental plan, childcare vouchers plus moreOffices located in Chiswick Business Park with excellent access to local transport options (Piccadilly line to Acton Town and District Line/ Overground to Gunnersbury station, buses, national rail network)The business park has access to an on-site health a fitness centre, a variety of clubs (i.e. running, photography, board games, language courses), a choice of restaurants/cafes/bars, inter-company sporting events, access to bikes, showers, lockers Please apply online now attaching your ######.###

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