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Learner Support Assistant - Student Services (Learner Support) - The Open University in the East of England

  • Location: England
  • Salary: -
  • Contract hours: FullTime

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About the job

We require an enthusiastic and experienced team member to work within our Learner Support area, which supports students through a range of front-line, operational and administrative activities throughout their studies. You will be committed to providing first class customer service primarily on the telephone and by e-mail, and be able to work accurately dealing with a wide range of complex information. The Learner Support area is part of the Student Support Team providing a service to students studying Psychology and Counselling with the University.You will have excellent IT, communication and interpersonal skills, the ability to interpret and deal with a wide range of administrative procedures and regulations and a proven aptitude for telephone work and explaining complex policies and procedures to our students. You will be good at listening to people and at explaining things clearly both in writing and on the telephone, as well as an ability to work well in a team.Closing date: 12 noon 26th November. Interview date: Monday 8th December in Cambridge.

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