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Customer Experience Analyst

  • Location: Irving
  • Salary: 44.44-44.44
  • Contract hours: ZeroHour

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About the job

Create and monitor metrics, dashboards and reports to identify opportunities to improve Customer Experience and track the impact of key initiatives.Deliver reporting and strategic insights through analysis to drive improvements to the Customer Experience.Conduct deep-dive analysis and investigations to better understand end to end Customer Experience including touch points, cross-channel behaviors, drivers, preferences and segmentationProvide compelling recommendations that drive action through the effective use of data, customer insight analysis and presentation skills.Participate in cross-channel projects and teams to ensure CLE is supporting these efforts through analysis and is up to speed with potential upstream/downstream activities.Contribute to the development of new Customer Experience KPIs, metrics, tracking methodologies and data visualizations that provide complete customer journeys

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