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Customer Service Advisor £9.63

  • Location: Edinburgh
  • Salary: Negotiable
  • Contract hours: FullTime

Job provided by Search Consultancy


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About the job

Customer Service Advisor
Gyle, Edinburgh
£9.63/hour

New Year, new challenge? My client, JLT a leading pension service provider is looking for Customer Service Advisors to join their Pensions team on a 5 month contract, with a start date of the 21st January 2019 and a retention bonus upon successful completion of the contract at the end of May.

We are looking for the right candidate that will seek to deliver exceptional customer service in a positive and professional manner with a high level of accuracy and self motivation. Call Centre experience is beneficial although not essential.

Duties and Responsibilities:

  • Exceed customer expectations by delivering timely, accurate service in a professional manner.
  • Ensure all aspects of a customers pension enquiry are resolved to a high level of satisfaction by effective use of the systems and processes.
  • Communicate with customers through inbound/outbound telephone calls and email channels.
  • Work as part of a team to contribute to a culture of a great place to work.
  • Meet or exceed all performance metrics as defined in your personal performance management
  • Respond and resolve customer complaints in a timely manner

If you are confident, have excellent oral and written communication and have a can do attitude please apply today!

To be considered for this role you must pass a Credit and Disclosure Check

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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