Quality Assurance Manager – Retail Banking Quality Assurance and Controls Experience Required
£42K to 45K + Benefits + Bonus
Manage the Operational Quality Assurance and Control Team in the UK and support and work closely with the overseas team to meet the short- and long-term business needs and capabilities across the Group identifying and promoting best practices and procedures.
Work within the agreed Quality Assurance Framework, ensuring that Quality team procedures are reviewed and aligned to it.
Support the Quality Development Manager with the management responsibilities associated with the various quality meetings.
Support and provide input into the Group Quality Assurance Standards to ensure this meets industry standards and required controls required to meet the business needs
Lead RCSA activity, Risk reviews and Matrix activities and provide SME support where required
Provide effective communication to Operations and business stakeholders ensuring they are informed of planned quality activity and, progress, corrective actions and outcomes.
Conduct deep dive reviews on existing and emerging risks and areas identified through root cause analysis.
Control and maintain libraries of all Operational Risk Acceptances, ensuring effective plans are in place to mitigate the required action to remove risk by the agreed date.
Present or act as chair of working groups specifically covering the quality and the level of assurance of Operational processes and effectiveness of the quality model.
You should have a minimum of three years' experience in a Quality Assurance/Controls or similar Monitoring role from Mortgage and Savings with some previous staff supervisory experience.
For further information or a confidential no obligation discussion, please feel free to call David Crook on 020 7330 6963 or send your details to him at firstname.lastname@example.org
Posted 11 days ago