Service Desk Team Leader London £30k - £35k
London, Greater London, England
£30k - 35k per year + .
£30,000 - £35,000
Our client is looking for an experienced Service Desk Team leader to join a high-profile site in London. This is a role will be responsible for managing a team of 6 based both in the UK and remotely in Asia.
You will need to enable the team to perform at its best. The team is s (hardware, software, configuration, laptops and other mobile devices, active directory and file servers.)
* Day to day management the service level deliverable
* Develop training plan to enhance team knowledge
* Excellent problem-solving skills.
* Responsible for business customers technical resolving across cloud, AV and ICT including few internal end user computing issue
* Engage with customers and internal customer representatives with regards to operational deliverables, pain points and challenges
* Cloud computing - Knowledge with AWS, Microsoft environment (Office 365 and Azure)
* College Diploma or bachelor's degree preferred.
* A minimum of 2 years' experience in leading support team. A technical background preferably from technology area (Cloud and AV& ICT would be advantage)
* Excellent verbal and written English communication skills.
* A good understanding of support and customers service process.
* Innovative, creative and decisive.
* Strong computer skills (Microsoft Office: Word, Excel, Power-Point).
* Self-motivated and a determination to surpass performance goals.
* Be a team player and a leader
* Ability to work under pressure in a fast-paced environment.
Interested in this amazing challenge? Contact Will with your updated CV firstname.lastname@example.org
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Posted 28 days ago