What
Where
10 miles

Customer Support Representative I (CSR I) - Appeals

Newberry

Permanent

     ESSENTIAL DUTIES AND RESPONSIBIBITIES
Theessential functions include, but are not limited to, the following:
=        Basic knowledge of computers
o  Microsoft Suite, Google Apps, PDF Editing
=        Excellent organization skills
o  Maintain email, personal schedule, and anup-to-date roster of clients
o  Excellent time management
=        Excellent interpersonal and computer serviceskills
o  Maintain effective and efficient relationshipswith both clients and peers
=        Granular attention to detail
=        Able to work in a dynamic environment
o  Dictated by both internal and external factors
=        Able to learn and retain material with notes andcontinued training
o  Develop a basic understanding of the VA pointssystem, VCP policies regarding appeal claims and Veteran Claims referralcriteria
=        Able to navigate tasks with objectives andresolutions
=        Able to conduct basic research
=        Able to work independently as well as with ateam
 
MINIMUM QUALIFICATIONS (KNLOWLEDGE, SKILLS,AND ABILITIES)
=        Minimum 1 year in office environment (customerservice preferred)
=        Minimum 1 year of phone-based customer servicerequired
=        Equivalent combination of education andexperience considered
=        Thorough knowledge of grammar, documentcreation, APA format techniques and medical terminology
=        Excellent written and verbal communicationskills
=        Excellent interpersonal skills, analytical andcritical thinking skills
=        Proficient with Microsoft office applications,including Word, Excel and PowerPoint
=        Ability to operate basic office equipment suchas computer, printer, copy machine and scanner
=        Ability to be detail-oriented, diligent andflexible
=        Ability to multi-task and focus on task completion with little direction or need of supervisory follow up
=       Ability to work and maintain patience withdiverse individuals of various ethnic backgrounds and professional competencies

Posted 68 days ago

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