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About the job
Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Glasgow. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.
Overview of the role:
Speaking to mortgage brokers and solicitors on the telephone requires an exceptional level of service. You will be required to ensure that every customer interaction has a positive outcome so making sure you do the right thing for our customers is paramount to our success.
Reviewing documents and information provided by both customers and third parties.
Its a challenging but supportive environment and we will provide you with all the training youll need to succeed, we also provide you with ongoing support when you are in the role taking calls from our customers.
Ideal candidate experience:
Customer Service Experience is ideal will consider candidates from hospitality or retail background if they have the right competencies and attitude
Excellent attention to detail
Have excellent Verbal and Written communication.
Have confidence in taking ownership for each call.
Be able to make and explain decisions clearly.
Have a willingness to learn.
Have the ability to follow processes and policies.
Be able to manage you time effectively.
Able to work under pressure & to high targets
Hours of work:
Between 8am to 8pm Monday to Saturday 35 hrs per week.
Shifts are given 4 weeks in advance.
Pay rate: £8.75 per hour
Candidates must be able to pass CRB checks, credit checks and will be subject to satisfactory references.
Cordant Group is an equal opportunities employer