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Customer Service Agent Inbound (full time)

  • Location: Liverpool, Merseyside
  • Salary: Up to £7.95 per hour + Bonus + 33 days annual leave
  • Contract hours: FullTime

Job provided by Manpower

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About the job

An excellent opportunity has arisen to join a world leading global organisation, our client Bosch are currently looking for FullTime Customer Service Advisors to based in Liverpool City Centre. Working 5 days per week (Monday to Friday) between the hours of (either) 7:00am 04:00pm or 09:00am 06:00pm (42.5 hours per week) . Rate of pay: £7.95 per hour. A performance bonus of up to 8% also available as well as 33 days annual leave!

This is initially a 6 month contract; however, there is scope for this to be extended.

This role is due to commence on Monday 19
th November . You must be available to start on this date and be available for interview immediately.

You must also be available fulltime for the first 2 weeks as this is when training will be provided (09:0017:00)

Job description:

You will be taking inbound calls from customers providing firstline service in relation to boilers and heating systems. You could be arranging service visits and repairs or helping customers troubleshoot more basic issues. In all cases you will use your customer service expertise to deliver a first class, unforgettable experience.

This is an inbound customer service role focusing on quality customer service. There is no selling involved.

Your profile:

Able to remain calm under pressure and maintain professional standards
Resilient and able to handle high call volumes
A supportive and sympathetic attitude
A team player but with the ability to act independently
Committed to delivering exceptional service
Excellent verbal and written communication skills
Proven record of providing internal and external customer service
Initiative and determination to see things through to completion
Experience of using CRM tools/software
Good PC Skills
Committed and punctual


Performance Bonus
Subsidised parking
Free Fruit, Tea/Coffee
33 days annual leave (inc. Public holidays)



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