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About the job
Job Title: Customer Service Representative (4 Days and 4 Days off)
Job Type: Temp to perm
Industry: Inbound/Customer Service
Location: Manchester City Centre
Salary: £8.28 an hour
Start dates: March 2019 on a temp to perm contract
We have exciting opportunities for exceptional Customer Service Representatives to work in Manchester City Centre. The successful candidates will work for a company that provides residential and small businesses electronic security, fire protection, and other related alarm monitoring services in 35 countries.
You must be self motivated, and have excellent communications skills, as well as attention to detail. Working for one of the largest Alarm and Security companies in the UK you will work as part of a team that provides Alarm response, CCTV Monitoring and Analysis to external customers.
Hours of work:
Average 42 hours per week between the hours of 7am 7pm Monday to Sunday
Working 4 days on and 4 days off
You would work two days 7am7pm (12 hours with a paid lunch) and then the next 2 days would be 7pm7am (12 hours with a paid lunch)
As a Customer Service Representative, your daytoday responsibilities will include:
Acting as the first point of contact for all queries via phone and email
Making outbound calls following up on enquiries about availability
Providing a world class customer service over the telephone
Dealing with queries and complaints
Logging all information accurately on the inhouse system
What you will need:
Previous experience of delivering exceptional customer service
Ability to empathise with the customer
Ability to work under pressure in a fastpaced environment
Ideally phonebased customer service experience
Problemsolving skills and the ability to take ownership over each customer query
Excellent communication skills at all levels
A passion for customer service
Excellent team player
We will need to be able to reference you for the last 5 years of your employment history and have a clear DBS check.
If you have experience working in a Customer service environment and want to work for a highly reputable company, then do not delay get in touch now!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age