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Level 3 Support Engineer

  • Location: Irving
  • Salary: 58.59-58.59
  • Contract hours: ZeroHour

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About the job

Job description:Maintain Netapp EMC VNX file and EMC Xtreme IO arrays. These Global IP storage solutions will be hosting CIFS and NFS file systems; including shares exports files cross site replication Virtual Server and desktop backend storage and NDMP backupsWork daily with storage vendors EMC SRM / EMC VNX Netapp XtremIO /HPNA operating system and associated features desirable (IP Replication CIFS CAVA CDMS Client Quotas Checkpoints)Work on major incidents which are escalated and resolving them quickly by working with other L3 members and vendor to reduce the severityWork on various project requirements Disaster Recovery test planning coordination executionWork on various software upgrade coordination planning and executionWork on improving operational maturity to improve stability and deploy proactive wellness checks for Global NAS footprintWork with Wintel / Unix / ESX / Citrix SA Teams and storage vendors on case escalation and troubleshooting.Provide End to end User support for all the Projects related to NASPlanning designing and supporting Anti Virus infrastructure(CAVA AV Scanners) GloballyDevelop and maintain Troubleshooting Run books

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