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Collections Advisor

  • Location: Newport
  • Salary: Up to £17500 per annum
  • Contract hours: FullTime

Job provided by Red Recruitment Ltd

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About the job

Are you an experienced Collections Advisor? Do you have excellent customer service experience and want to start your career in a Collections Advisor role? Do you have the desire to assist customers who have fallen behind on their repayments, in a Collections Advisor position? If yes, we want to hear from you!

We are recruiting a number of Collections Advisor positions in Newport which will see you managing a caseload of customer accounts, liaising with the customer to understand their specific situation and assisting them in managing their account repayments, within strict FCA regulations.

Job Title: Collections Advisor

Contract: Permanent

Location: Newport, NP10

Salary: £17,500

Hours of work: 37.5 hours per week shifts between 8am and 8pm Monday to Friday with occasional Saturdays 8am 2pm (1 in 3)


In addition to the above salary and bonus, as a Collections Advisor you will also be eligible for the following great benefits package:

Modern offices in the Tredegar Park area of Newport, close to local bus links, with nearby offstreet parking
Onsite canteen serving subsidized hot meals.
24 days holiday, rising to 27 after a certain length of service + bank holidays
Contributory pension scheme up to 6%.
Private medical insurance, life assurance, free flu vaccinations and eye tests, plus discounted gym membership.
Internal job vacancies and ongoing training to assist in your future career progression
Employee Assistance Programme, available over the phone or online, to help you with any questions you have about health, family, money or work.
In addition, you will be acknowledged for going the extra mile, as the company provides awards for innovation, for leadership, and for both individuals and teams.


For your application for the Collections Advisor position in Newport to be successful, your CV must demonstrate the following key skills and experience:

Previous customer service or telesales experience within a fast paced, high performance team (contact centre environment)
Excellent communication skills both written and verbal
Excellent record keeping with accuracy and attention to detail paramount
Good computer skills
Knowledge of MS Word and MS Outlook (word processing and email platforms)
Positive attitude and approach
Experience working within Financial Services, FCA regulations, AntiMoney Laundering rules, ISA rules, Data Protection and Treating Customers Fairly would be desirable
Dont hesitate! Apply today for an interview in January.



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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!