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About the job
Inbound Customer Service Advisor, Weekly Pay!
Full Time and Part Time positions available
Based in Preston Brook, as a customer service advisor you will take inbound calls from customers who expect the same high quality shopping experience that they receive in store. Youll deal with a wide range of enquiries, ensuring that the customers query is resolved first time while ensuring that the online database is updated accordingly. These calls will be about flower, furniture, clothing, homeware and food orders. Youll also be expected to respond to customer complaints and queries on information and returns.
42.5 hours per week (We also have Part Time roles)
£8.75 per hour
A great opportunity
Working rotational shifts between 6am and 11pm between Monday Sunday. (We have other roles with different hours)
5 out of 7 days with every other weekend
What you will be doing:
You will be working to promote the brand and deliver a high standard of customer service to every customer.
Correspondence with customers via telephone, and placing orders for food.
Processing and replying to customer queries.
Inputting orders on the inhouse computer system.
Taking credit and debit card payments from customers via telephone.
Dealing with customer queries, aiming for first time resolution on every call.
Ensuring attention to detail is maintained when placing orders/corresponding with customers.
Using multiple systems including inhouse systems, emails and excel
Tracking orders via carrier systems
You must have:
Experience dealing with customers in a contact centre or face to face environment
A good level of PC skills and be comfortable learning new computer systems
Satisfactory references for the last 3 years
No unspent criminal convictions
Be comfortable passing a lenient credit check
Apply today with an uptodate CV for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.