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E-Learning Technical Support Officer (IT23)




Category: Professional Support | Department: IT Services | Closing Date: 09 Feb 2015 | E-Learning Technical Support Officer
IT Services
Starting salary: £37106
The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and global health. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.
London School of Hygiene & Tropical Medicine is seeking to appoint an e-Learning Technical Support Officer to provide support to our highly successful London based and distance learning programmes. The role holder will be responsible for technical maintenance and development of the School VLE (Moodle) and associated learning and teaching technologies, including online collaboration platforms and assessment and evaluation tools. They will also provide assistance with teaching and learning administration systems and will act as technical lead in the scoping and implementation of new e-Learning technologies, initiatives and processes. The post-holder will be required to work proactively with technical systems leads within IT Services and with key stakeholders in the Division of Education and across the wider School, in order to provide both user and systems support for existing platforms and technical expertise in the development of future e-Learning delivery. The role holder will provide customer service support and will act as first point of contact for technical enquiries and requests related to learning technologies and digital systems, providing instruction, documentation and training in this area as required.
We are seeking someone with sound technical knowledge of Moodle (or other VLE) and an excellent track record of providing technical support for a VLE in an educational environment. You will also have experience of deploying and supporting a range of other online tools e.g. Blackboard Collaborate, Turnitin. You will hold a relevant degree or professional qualification or be able to demonstrate equivalent professional experience and will also hold a qualification in e-learning or other discipline of direct relevance to the role. Excellent communication and customer care skills and experience of acting within a customer service/support role within a university and/or public sector environment are essential.
The post is based within the Training and Digital Media team in IT Services. This is a dynamic team which provides both technical and user support for a range of on-line services and digital platforms including web services, multimedia and IT training. The post-holder will be required to work collaboratively and flexibly within the team. This is a newly created post providing an excellent development opportunity for someone with a strong technical background and knowledge of online learning wishing to pursue a career in e-Learning support and development.
Applications should be made on-line via our website at http://jobs.lshtm.ac.uk. The reference for this post is IT23. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk.

The closing date for applications is 09 February 2015, with interviews provisionally scheduled for 3rd March.
The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer.

Posted 18 days ago

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