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ERP IT Support Analyst

  • Location: London
  • Salary: £25000 - £35000 per annum
  • Contract hours: FullTime

Job provided by Circle Recruitment Limited

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About the job

ERP IT Support Analyst London

ERP IT Support Analyst with experience of providing support for ERP software is required by a leading manufacturing company.

Experience required:

1
st, 2
nd or 3
rd support experience on ERP based software
Strong customer service and client skills
Bespoke software application support experience

Desirable:

SQL Server
Microsoft Server
ERP Software training (NetSuite, Winman, Dynamics)
Mac & Windows Servers
Microsoft SharePoint
Ability to either work in a team or independently

Reporting to the Head of Operations, you will provide 1
st, 2
nd and 3
rd line support to the ERP based customer base. The ideal candidate will be trained on all in house products but possess a strong background in ERP support ideally with experience in either distribution or manufacturing. As the ERP IT Support Analyst, you will also be involved with the day to day support of the IT Infrastructure giving you the chance to work with some of the latest technologies about.

The role will also encompass some internal, external training and product testing, so an adaptable, yet able candidate would be ideal for this position.

Responsibilities of the role:

To provide telephone and remote support to customers, from the office or from home remotely
To manage & prioritise your own workload effectively
To construct professional, customerfacing walkthroughs for repetitive support tasks as and when required.
To carry out thorough product testing on new and existing products, including a range of ERP products. This includes putting a test plan together and documenting all issues thoroughly.
To provide internal training to sales colleagues on new areas of the internal Support Helpdesk system as they are introduced.

My client is looking to pay a starting salary of between £25,000 £35,000 + Benefits. To apply press apply now or contact me direct john.lawson @ Circle.recruitment or call ##### ######Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook Circle Recruitment , Twitter @Circle_Rec and LinkedIn Circle Recruitment.

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