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Client Support Administrator

  • Location: Birkenhead
  • Salary: 15,000 to £16,000 per annum
  • Contract hours: FullTime

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About the job

Client Support Administrator
Salary: £15,000 to £16,000
Bonus: monthly
Plus: 20 days’ holiday plus 8 statutory bank holidays, 2 bonus days attainable, SL Pension, Medicash and many more staff perks
Basic Hours: 37.5 per
week 08:00-16:00/09:00-17:00 or 10:00-18:00 and includes occasional Saturday
working which is agreed on a rota basis 8 weeks in advance.

The opportunity
We are looking for candidates who are
ambitious, want to make a difference, have fun and build
fantastic careers. At CPL we believe in home grown talent and rewarding
our stars by providing progression opportunities that are based on merit, not
time served. As a Client Support
Administrator, you will have the opportunity to be part of a great team and
supportive culture which allow the possibility to learn quickly and progress further
within the business.

The Role
=
Clear understanding and
interpretation of customer queries over the phone and by email
=
Respond to and resolve customer
queries in an effective and timely manner over the phone and by email
=
Escalate any unresolved queries
to the relevant department
=
Identify any recurring customer
issues, escalating these to the relevant department
=
Utilise communication systems
responsibly and effectively
=
Ensure all client activity is
delivered within required quality standard framework
=
Use internal IT systems to
track, monitor and report on client activity, escalating to relevant
departments
=
Create and maintain effective
relationships with internal customers, team and colleagues
=
Data inputting and maintenance
of database
=
Organise, manage and log all
queries, preparing documents as required
=
Support Client Managers with
administrative tasks
=
Any other reasonable duties as
requested.

The Person
=
Ambitious
with a strong background in customer service
=
Confident
communicator over the telephone and face to face
=
Show
initiative, innovation and a strong desire to improve
=
Strong
problem solving and troubleshooting skills.

About
CPL Online
At CPL Online we work with the biggest
and most renowned Hospitality businesses and most iconic brands, to help them
understand the drivers of staff engagement and develop learning solutions to
increase staff satisfaction and retention.
If you
think you have what it takes to be a part of our future, we would love to hear
from you. To be considered for an initial interview please send your C.V. together
with a covering letter to #####@######.###
CPL
Online is an equal opportunities employer.
Candidates
must be eligible to work in the UK.

Location

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