Customer Service Coordinator
£25000 - £30000 per annum
Customer Service Coordinators for our busy client based in Luton. This is a
temp to perm position starting immediately
The ideal candidate will have relevant experience, knowledge of SAP and ideally speak a European language as well as excellent English.
Hours of work are
37.5 hours per week, Monday Friday.
The hourly rate will be based on a salary of
£25,000 £30,000 per annum
The successful candidates will have excellent attention to detail and have the ability to adapt and learn quickly.
To enter all customer orders onto SAP ensuring all queries are adequately resolved or referred to the Manager and/or internal sales companies for order clarification and resolution prior to order entry.
To work with Production Planners to establish Supply lines, product build requirements and planned stock availability dates based on material and manufacturing capacity availability, matching the order or forecast order requirements.
To compile the necessary national, EU and international shipping and despatch documentation to meet the appropriate import/export requirements as applied by each world region, Customer and the courier to be used.
To liaise with end user customers to resolve and advise on shipping queries with respect to date shipped, carrier and consignment tracking advice details.
To complete appropriate financial documentation as may be required for order fulfillment including Letters of Credit, etc.
The update and filing (computer and manual) of all order entry and despatch documentation, for optimum retrieval for referral needs.
To provide continuous support and liaison to all aspects of delivery forecast, order entry, product despatch and customer receipt queries.
To compile Statistical reports based on order fulfillment and On Timed Delivery as may be required in an Excel spreadsheet format.
To contribute, be involved and actively support the continuous improvement and quality processes within every facet of the organisation.
Any other ad hoc duties as assigned
Strong knowledge of SAP
Excellent attention to detail
Strong organisational skills and ability to effectively prioritise
Excellent communication skills
Fluent in English and ideally another European language.
If this sounds like the role for you then apply now!
Posted 15 days ago