Control Group Agent (International Courier Shipments)
~The purpose of this role is to provide Customer Service & Operational support and to ensure compliance with all company policies.
Candidates must have experience with international courier shipments (imports/exports) and be familiar with the processes and documentation.
Answering the phone in a professional and timely manner. A good telephone manner is essential To take job orders from clients, include routing, classifying of service type, establishing a deadline and understand the full shipment requirements To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc.) Tracking and tracing shipments Daily monitoring of all phases in the shipping process (Warehouse/Transport/Imports /Exports) Familiarize yourself with all special services we can offer and ensure customers are given all options available Set up and organize special deliveries Help develop and maintain relationships with clients Ensure compliance with company policies and procedures Manage daily email volumes Manage daily tasks, monitoring job alarms and requirements
Salary is between £17,000 - £20,000 depending on experience
Hours are Sunday to Thursday 10:00am till 19:00pm
Please email C.V's to email@example.com
*We can only accept applications from candidates with the required experience for this role. If you don't hear from us your application has been unsuccessful.
Posted 22 days ago