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About the job
Telesales Team Leader
£23,000 £25,000 + Performance Bonus
Do you want to progress your career within a contact centre environment?
No more room for progression within your current role?
Passionate about training and development?
We want to hear from you!
I am recruiting on behalf of a leading Contact Centre who is looking to bring in an experienced Team Leader on board to manage and train their Telesales department.
The company have shown year on year growth since they started over 20 years ago and now have a national presence and able to provide a multitude of services to companies across the SME market.
This is a great opportunity to leap into the business at a team leader level so you can provide ongoing training and development to new and existing staff.
You will be selfdriven, results orientated with a positive outlook and a clear focus on providing high quality service to all customers.
Main duties of the position
Identify and feedback to senior management on any new training requirements required for team members
Handling escalated calls from advisors and
Observe and promote best practice of policies, procedures and processes
Focus on close support of individual advisors to ensure that the technical and softskills meet minimum standards
Take an active role in the training and development of new staff members
Contribute to the HR objective of reducing staff attrition, staff tenure and the impact of new starters within the first 3 months
Ensure action plans are set and followed up with advisors to maintain quality of service
Flexible and adaptable to the needs of the business and its learners
Previous experience within a contact centre environment is essential
Organised, with good time management skills
Customer centric outlook
Clear, concise and engaging presenter
Passionate about achieving tangible business results through their role
Coaching experience not necessary, training will be given
click Apply now and suitable candidates will be contacted for immediate consideration and interviews!
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