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Client Experience Manager (Fixed Term)

  • Location: Southampton
  • Salary: £19,000 - £21,000
  • Contract hours: FullTime

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About the job

CLIENT EXPERIENCE MANAGER (FIXED TERM)
JOB DESCRIPTION
POSITION: Full Time. Monday-Friday, 37.5 hours a week includingsome evenings which are scheduled in advance via a rota system.
Location: Southampton
ABOUTUS
Healios is a leading digital healthcare company, bringing the whole family together to maximise long-term outcomes and wellbeing. At Healios our mission is to bring exceptional healthcare to anyone, anytime, anywhere. We reimagine the way children, young people, and adults access and receive mental health services by blending the best of technology with specialised clinical expertise and a personal human connection. At Healios, we transform mental health and neurodevelopmental services by providing quicker access to assessment, faster access to evidence-based psychological therapies, and earlier intervention to create a unique online experience healthcare that fits around the lifestyle and circumstance of the family to get the right care when and where they need it.
We are an organisation that allows ourstaff to make a real difference not only in reshaping how mental health issuesand emotional wellbeing services are delivered across the UK, but also in thelives of those individuals and families who need our support. Our teams arefriendly, focused and passionate about making a positive difference to ourpatients and their families.
We encourage our teams to constantly push for better outcomes and we embrace change to assist in the development of the company. Everyones input and opinion matters to us and we work in an environment where this is encouraged.
THECHALLENGETheClient Experience Manager (CEM) will be part of the operational team and helpdeliver a smooth, professional and timely experience of the service to ourclients. You will be responsible for processing client referrals, ensuringcorrect information is recorded into the patient record systems and updatingclient information. The CEM will be a point of contact with clients and theirfamilies, welcoming them to the service, booking appointments, dealing withenquiries and requesting information required by the clinical team. The rolealso involves liaising with the clinical team to support them in deliveringclinical sessions and ensure each stage of a client's experience runs smoothly.

WHATWE WILL PROVIDE FOR YOU

= Acollaborative culture where curiosity, creativity, experimentation andinnovation are fostered
= Ahighly motivated and energetic team bringing a wide range of talents,experience and knowledge to solve complex challenges
= Opportunitiesto grow and further develop your professional interests
= Aculture that challenges the status quo in pursuit of providing exceptionalhealthcare and an unrivalled experience for the clients and families we support

WHATYOU WILL BRING TO HEALIOS

= Realpassion for supporting people to improve their lives
= Adesire to become part of a collaborative environment and share knowledge andlearning for the benefit of all
= A curiousmind-set that underpins your continuous drive to challenge the status quo for achievingbetter outcomes
= Experiencein organisation and completing tasks to a set timeframe
= Excellent communication skills orally and written
= Atech savvy mind to be able to communicate, project manage and store data
= Anability to work well as a team member to facilitate an excellent servicedelivery

GREATTO HAVE

= Experienceworking in a similar industry

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